International Warranty terms and conditions
The H.Stern one year warranty allows you to:
The HStern Sixty days Exchange Policy allows you to: Exchange jewelry at this location or in select countries/locantions where we have service centers,on time, upon presentation of the sales receipt or warranty seal.
Merchandise to be exchanged must be in perfect condition, i.e. in the exact same condition as when purchased. Exchanges will not be possible at airport tax and or duty free shops, or H.Stern retail partners. The exchange will be made for another item of same value or for a credit note in local currency in the same amount of the original purchase, to be used towards a future purchase at any H.Stern worldwide affiliate, except at airport tax and/or duty free shops, or HStern retail partners.In the event to the exchange for items of lesser value, the balance will be refunded in the form of a credit note. No return accepted, no cash refunds on exchange for items of lesser value, the balance will be refunded in the form of a credit note. No returns accepted, no cash refunds on exchange balances.
Purchases, including those paid by credit card, may be exchanged for in-house credit only.
No exchanges and/or refunds on the following items: